Refund Policy

Overview

AllergyPass sells digital products. Because access is delivered immediately, refunds are not available in every situation. We aim to resolve genuine issues fairly. If a refund is approved, it is processed through Lemon Squeezy and returned to your original payment method.

AllergyPass is operated by Abe Alatieh, an individual based in Bangkok, Thailand. Lemon Squeezy is the merchant of record for every paid order — they are the seller shown on your receipt, and they handle payment processing and any applicable sales tax or VAT. Refund requests come to us and are processed through them.

Free Starter

The Free Starter plan costs nothing. There is nothing to refund.

Single Trip ($7.99 one-time)

Access is granted digitally and immediately after purchase. A refund may be available within 14 days if:

• The destination language you purchased does not work as described
• There is a technical or delivery issue we cannot resolve
• You accidentally purchased the same product more than once

Every request is reviewed fairly. Use the Contact page within 14 days of purchase.

All Languages ($29.99 one-time)

The All Languages plan (sold as the Founder Pass before 18 August 2026) grants permanent access to all current and future features, effective immediately. Refunds are available within 14 days if a technical issue prevents access and we are unable to resolve it, or if the same product was purchased accidentally more than once.

Affiliate purchases

Some links on AllergyPass point to third-party products and services (such as eSIMs, travel insurance, or tours). These are sold directly by those providers. Refunds must be requested from the provider, not AllergyPass.

If you are unsure how to reach them, use the Contact page and we will point you in the right direction.

How to request a refund

Use the Contact page and include:

• The email address used for your purchase
• Your order confirmation or receipt (if available)
• A brief description of the issue

We usually respond within 1–2 business days. Approved refunds are processed through Lemon Squeezy and returned to your original payment method. Depending on your bank or payment provider, it may take approximately 5 to 10 business days for the refund to appear.

Exceptions

Refunds are generally not available for:

• Change of mind after the product has been used successfully
• Incompatibility caused by unsupported devices or browser modifications
• Abuse of this policy or fraudulent purchase attempts

Consumer rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

Contact

For refund requests and support, use the Contact page. We aim to respond within 1–2 business days.